01
I can't connect Mailchimp
Mailchimp OAuth needs a verified sender on your account before it will return a token. Confirm the sender, then click Connect again from Settings → Integrations. If the popup is blocked, allow popups for app.siedata.dev and retry.
Open Integrations →02
OAuth fails on retry
Most retry failures come from a stale state cookie. Sign out, clear cookies for app.siedata.dev, and start the connect flow fresh. If you see "invalid_grant", the previous code already expired — start over rather than refreshing.
03
Why are my credits expiring fast?
Each reveal costs 1–6 credits depending on enrichment depth. Bulk lists multiply that by row count. Check Usage to see which actions consumed credits this period; you can cap auto-enrichment depth in Settings → Limits.
View Usage →04
Where do I find my API key?
Go to Settings → API Keys. Click Create key, name it for the integration, and copy it once — we never show it again. Store it in your secrets manager and rotate it at least every 90 days.
Open API Keys →05
Why is my reveal blocked?
Our counselor reviews every reveal before it unlocks. A block usually means the requested field is regulatory-class FCRA, the contact is on a suppression list, or your workspace consent mode does not permit that audience. The block reason is shown inline.
06
Why can't I export my data?
Exports require the Export role and an active plan. Free workspaces can export up to 100 rows per day; paid plans lift that. Very large exports run async — you will get an email when the file is ready.
Manage Roles →07
How do I delete my account?
Settings → Account → Delete account. We process deletion within 30 days, honor outstanding DSARs, and remove derived signals from the index. Billing artifacts retained for legal reasons are documented in our Privacy Policy.
Privacy Policy →08
How do I see signals only for my industry?
Open the Signals view, click Filter, and pick your industry from the taxonomy. Save the filter as a default view so every new session opens scoped to your industry only.
09
Is my agency client's data isolated?
Yes. Agency Tier creates a per-client workspace with its own consent mode, suppression list, billing, and audit chain. Staff access is controlled per client; nothing is shared by default.
Agency Settings →10
Sequence isn't sending
Three usual causes: the inbox warmup is paused, a suppression hit removed every recipient, or the sending domain is missing SPF/DKIM. Open the sequence, click Diagnostics, and the first failing check will be flagged.
11
Webhook 4xx errors
A 4xx means we delivered a payload your endpoint rejected. Check the signature header (HMAC-SHA256 over the raw body using your webhook secret), confirm content-type is application/json, and respond with 2xx within 10 seconds. We retry with exponential backoff.
Webhook Docs →12
Stripe payment failed
Failures are usually issuer-side: card expired, address mismatch, or 3DS challenge timed out. Update the card in Billing → Payment method and click Retry charge. Repeated failures pause the subscription, not your data.
Open Billing →13
How do I add a teammate?
Settings → Team → Invite. Enter their work email and pick a role (Admin, Member, or Read-only). They receive a magic-link invite valid for 72 hours.
Invite Teammate →14
What's my plan tier?
Top of any dashboard page next to your workspace name. For limits per tier and what each unlocks, see the Pricing page. To upgrade, open Billing → Change plan.
See Pricing →15
How do I reach support?
Email [email protected] for general help, [email protected] for DSARs, or [email protected] for regulatory questions. We reply within one business day; paid plans get faster SLAs.
Help Center →